Skip to content
Webcraft Labs
Maintenance & Support

Your product stays current, secure, and online. Every month.

For teams that have launched and need a reliable partner to keep the site healthy — dependency updates, security patches, uptime monitoring, and dev hours included in a fixed monthly plan.

From 350/mo

Maintenance & SupportIllustrative example

What's included

Monthly dependency updates (npm, pip, composer)
Security patch monitoring and deployment
Uptime monitoring with alerting
Performance monitoring (Core Web Vitals)
Monthly health report
Included dev hours for bug fixes and small improvements
Priority issue escalation
Quarterly security audit (Pro tier)

Choose your package

Starter

350/month
  • Monthly dependency updates
  • Security patch monitoring
  • Uptime monitoring (99.9% target)
  • Monthly health report
  • 2 dev hours included per month
  • Email support (next business day)
Popular

Pro

750/month
  • Everything in Starter
  • Performance monitoring (Core Web Vitals)
  • Quarterly security audit
  • 6 dev hours included per month
  • Priority email support (4-hour response)
  • Dependency upgrade testing in staging

Enterprise

Custom
  • Dedicated support engineer
  • SLA with guaranteed response times
  • Custom dev hours package
  • Monthly on-call coverage
  • Security compliance reporting
  • Custom scope and pricing

Refund policy: if work has not started, full refund. Read our refund policy

How this works

01

Onboarding

We audit your current stack, set up monitoring, and document the system. First month includes a full health check report.

02

Monthly cycle

Each month: dependency updates reviewed and deployed, security patches applied, performance checked, dev hours used for fixes or small improvements.

03

Monthly report

A written summary: what was updated, uptime metrics, performance trends, dev hours used, and next-month priorities. Delivered at cycle start.

04

Priority escalation

Security incidents and critical bugs are escalated outside the normal monthly cycle. Response time depends on your tier.

Built with

Node.jsnpmDependabotVercelGitHubDatadogSentryLighthouse CIOWASPRenovate

In practice

""The fixed-scope model sounds simple until you actually experience it. No weekly check-ins negotiating features. Just delivery.""

CTO, e-commerce scale-up, Lyon

Questions about this service Maintenance & Support

What counts as a "dev hour"?

Dev hours cover bug fixes, minor content updates, small configuration changes, and dependency-related code adjustments. New features are scoped separately.

Can I roll over unused dev hours?

Dev hours do not roll over — they reset each month. Unused hours reflect the value of having capacity available, even if not fully used.

How do I cancel?

Send a written cancellation to support@webcraft-labs.com with 30 days' notice. You won't be charged for months outside the notice period.